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 PRIVACY POLICY

 

Our contact details

 

Name: Oast & Rye Limited

Address: Mathurst Oast, Goudhurst Road, Staplehurst, Kent TN12 0HQ Phone Number: 01892 351231

Website: www.oastandrye.co.uk
E-mail: oastandrye@gmail.com

This privacy notice was last updated on November 8th 2022.

The type of personal information we collect

 

We currently collect and process the following information:​

  • your name

  • your contact details: postal address including billing and delivery

  • addresses, telephone numbers and e-mail address

  • purchases and orders made by you

  • your on-line browsing activities on our website

  • when you make a purchase or place an order with us, your payment

  • card type

  • your communication and marketing preferences

  • your interests, preferences and feedback

  • your location

  • your correspondence and communications with Oast & Rye Limited;

  • and other publicly available personal data, including any which you have

  • shared via a public or social media platform.

  • Our website is not intended for children and we do not knowingly collect data relating to children.

How we get your personal information and why we collect it:

Most of the personal information we process is provided to us directly by you for one of the following reasons and we use the information that you have given us in order to:

 

provide goods and services to you;

 

make a bespoke website available to you;

 

manage any registered account(s) that you hold with us;

 

verify your identity;

 

for crime and fraud prevention, detection and related purposes;

 

with your agreement, contact you electronically about promotional offers and products and services which we think may be of interest to you;

 

understand your needs better for market research purposes;

 

enable Oast & Rye Limited to manage customer service interactions with you; and

 

where we have a legal right, duty or obligation to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

 

We may share this information with our service providers to help offer a better service to you.

 

With the exception of our service providers, Oast & Rye Limited will not disclose your personal data to any third party, save to the entities and in the circumstances set out below:

governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers;

 

to comply with our legal obligations;
 

to exercise our legal rights (for example in court cases);

 

for the prevention, detection, investigation of crime or prosecution of offenders; and

 

for the protection of our employees and customers.

Google Analytics

Oast & Rye Limited uses a third-party tracking software to monitor and understand better its visitors and to help to develop and continually improve its website and your experience. This software is provided by Google Analytics which uses cookies to track visitor usage and behaviour patterns. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement of the website, but will not store, save or collect personal information. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

 

Marketing Communications

 

As part of the registration process for the Oast & Rye newsletter, we collect personal data (full name and email address). Oast & Rye Limited uses this personal data for electronic marketing purposes only (with your consent) and may send you newsletters to update you on its new products, events and offers. We aim to update you about products and services which are of interest and relevance to you. We do not acquire or trade email distribution lists with other organisations and businesses.

 

With your permission on purchasing an Oast & Rye product at a retail or wholesale event, we may take your full name, postal address and email address for accounting and guarantee purposes.

 

We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter.

 

You have the right to opt out of receiving promotional communications at any time, by changing marketing preferences via our newsletter or contacting Oast & Rye Limited via the contact details set out in our newsletter or website.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any

(b) We have a contractual obligation.

(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.

(f) We have a legitimate interest.time. You can do this by contacting oastandrye@gmail.com.

Data Security

 

Oast & Rye Limited is committed to keeping your personal data safe and

secure and takes all necessary and reasonable steps to maintain

appropriate safeguards to ensure the security, integrity, and privacy of

the information you have provided.

 

Oast & Rye Limited uses third-party payment processors Worldpay and

PayPal to process payments for products and services via the company’s

website.

 

All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards and your billing information is encrypted before being communicated to them. Subject to the below exceptions, your credit card details are communicated directly from your browser to these payment processors. Oast & Rye Limited never sees your full account number or card details.

 

Our payment providers automatically store separately the last 4 digits and card type so that we can identify transactions made by a particular card and issue refunds as required.

 

We will take all reasonable care to keep all details of your order secure, but, in the absence of our sole negligence, we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any of your data, including credit card details that you have provided.

External Links

Although Oast & Rye Limited only looks to include known, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/ banner/ image links to other websites.)

Oast& Rye Limited cannot guarantee or verify the contents of any externally linked website despite its best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

How we store your personal information

We will not retain your data for longer than necessary for the purposes set out in this Privacy Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is six years. We will always securely update, archive and delete information that is no longer needed.

 

Your data protection rights

 

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at oastandrye@gmail.com or on 01892 351231 or in writing to Mathurst Oast, Goudhurst Road, Staplehurst, Kent TN12 0HQ if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at oastandrye@gmail.com .

You can also complain to the ICO if you are unhappy with how we have used your data.

 

The ICO’s address:

Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow

Cheshire SK9 5AF

 

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

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